Privacy Policy


This website (the “Website”) and the telephone calling service (“Service”) are operated by (“”, “us” or “we”) on its own behalf. This privacy policy (“Privacy Policy”) applies to this Website and the Service. This Privacy Policy discloses what type of information is collected, the methods used to collect it, how utilizes the information, and the choices you have about the way your information is collected and used. Please read this Privacy Policy carefully. Your use of the Service (as a caller or as a call recipient) or the Website indicates that you have read, accepted and unconditionally agreed to this Privacy Policy and any the Terms of Use. The Terms of Use are incorporated herein by this reference.

What is Privacy?

Information privacy is about giving individuals some control over when, how and to what extent information about themselves is communicated to others., the provider of the SIMtraveler service, is committed to providing you with privacy safeguards that are consistent with your right to choose whether you wish to provide information about yourself, and if you do provide it, the nature and quality of that information. By using the website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website or the services.


In connection with the Service and with the provision or marketing of products and services may ask you to provide personally identifiable information, i.e. information that identifies you or could reasonably be used to identify you personally, such as your real name, address, phone number or email address (“PII”), including but not limited to name, phone number, phone number and the name of the call recipient, and your credit card information. For purposes of this Privacy Policy, may collect PII in connection with any use of our Service, in order to provide you with customer service, in connection with any communication about the Service or other services and products, or in connection with other transactions or interactions with Providing us with PII about yourself is voluntary, and you can always choose not to provide certain information. However, if you do not provide such information we may not be able to provide you with our service.


Neither the Website nor the Services is aimed at nor intended for children under the age of 13. If you are under the age of 13, please do not use this Website or the Service, and if you are over the age of 13 but under the age of 18, you may use this Website or the Service only with the involvement and permission of a parent or legal guardian. By using the Website or the Service, you represent that you are at least 18 years of age, or that you have the approval of a parent or guardian to do so. No PII is purposefully or knowingly collected from children under the age of 13. If discovers that a person under the age of 13 has provided with any PII, will use commercially reasonable efforts to delete such person’s PII from its system. Every user hereby agrees that all information you provide, including but not limited to age, shall be truthful and correct.


In the course of providing the Service to you, we may collect and maintain certain information about the telecommunications and Voice over Internet Protocol services you buy from us and how you use them. This information is categorized by the federal government as Customer Proprietary Network Information (“CPNI”). CPNI includes the types of services you currently purchase, calling records, and related usage and billing information. Your telephone number, name, and address are not CPNI. We value our relationships with our customers and are committed to respecting and protecting your CPNI. Accordingly, we do not sell, trade, or share your CPNI outside of’s family of companies except to companies authorized to offer our products or services or to perform functions on our behalf, unless authorized by you or required by law. Generally, we can use your CPNI to offer additional communications services to you, and for billing and collections purposes. We can also disclose your CPNI for legal or regulatory reasons, including in response to subpoenas and court orders. We can also use CPNI to investigate crime or fraud, and to prevent or remedy violations of our Terms of Service, unlawful use of our network or services, or violations of the rights of our other customers. Your use of our Website or the Service indicates that we have your approval to provide your CPNI to our affiliated companies unless you tell us not to do so within thirty (30) days of your initial use of the Website or the Service. Such approval can be revoked at any time, and revoking your approval will not affect our provision of Services to you in any way. To provide notice that you decline to have your CPNI shared with affiliated companies, call [1-800-590-2426]. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately.

Sharing Information

Third parties providing services on our behalf: We may engage third parties to perform services in connection with the operation of our business. Examples of these services include: (a) payment processing and authorization, (b) fraud protection and credit risk reduction, (c) customer service, and (d) any other services designed to assist us in maximizing our business potential. These third parties may have access to the information we received from you, including PII and CPNI, to the extent it is needed to perform their duties and functions on behalf of Security:

We may release information about you, including PII and CPNI, when legally required to do so, at the request of governmental authorities conducting an investigation, or to verify or enforce compliance with the policies governing our Website or Service and applicable laws. We may also disclose such information if we believe disclosure is necessary to protect the rights, property or safety of, or any of our respective affiliates, business partners, customers or others. Corporate change: In addition, we reserve the right to disclose, share and/or otherwise transfer user information, including without limitation PII and CPNI, in connection with a corporate merger, acquisition, consolidation, the sale of a portion of our business or the sale of substantially all of’s assets, or other fundamental corporate change, whatever form it may take. You will be notified via e-mail or notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. For clarification and the removal of doubt, specifically reserves the right to transfer or share a copy of PII and CPNI to the buyer of that portion of its business to which that information pertains.

How Can I Access, Correct and Update Personal Information?

You can access, correct and update certain personal information that you have provided to us by emailing a customer service representative at Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately.

In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases because of backups, legal compliance, and other reasons.

Use and Disclosure will use your personally identifiable information for customer service, to provide you with information that you may request, and to customize your experience on the website or with the services. Your personally identifiable information is used by to respond to your requests, process your transactions, tailor offerings to you, and for general internal business purposes. will use your financial information to bill you for products or otherwise process your transactions. By making a purchase on the website or using the services, you consent to providing your financial information to its service providers and to such third parties as it determines is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to

Process the transaction. may use your travel location information to create an online Travel Journal, which you can personalize and share with friends and family. may include your geographic location (city and country), the daily weather, local time, relevant stock images, whether your SIMtraveler mobile phone is on or off, and ways to contact you. You can add your own photographs, text and voice recordings. You select whether you want to keep your Travel Journal private, share it with designated friends and family members, or open it to the public. Your Travel Journal may contain third-party advertising, which may be based on your location information. Although may permit you to link your Travel Journal to other social networking sites, is not responsible for the privacy practices on any other site. may share your location information individually with your consent and in the aggregate. will maintain your Travel Journal for at least two (2) years.

Unless you tell not to, may use your personally identifiable information to contact you with information it thinks you would be interested in. If you do not want to receive this information, indicate that may not do so at the point where you give your personally identifiable information. If you change your mind later, email at Email messages will also provide you with an opportunity to opt-out of receiving this information. Please note that changes to your preferences may not be effective immediately.

From time to time may also share your name, postal address, email address and location information with certain select third parties whose products or services we think might be of interest to you. You always have the opportunity to request that your information no longer be shared with these parties by emailing at Please note that your removal from these communications will only apply to the sharing of your information in the future and not to information that may have already been shared with third parties, as provided in this Privacy Policy. You may need to contact third parties that may contact you directly to request not to receive future communications.

If is sold to, or merges with, another company, or declares bankruptcy, some or all of the information collected from you may be transferred to a third party as a result of the transfer of assets. may also disclose your information when determines it is necessary to comply with applicable laws or protect the interests or safety of or other website or service users.

Anonymity is committed to allowing our customers to conduct their activities through any of the services we provide without being required to identify themselves. In some circumstances, such as providing us with credit card details, we obviously cannot deal with you anonymously. However, unless there are good practical or legal reasons that require you to be identified, we will give you the option of operating anonymously or pseudo-anonymously.

Non-personal Information may automatically collect non-personal information about you. This includes the type of Internet Browser and IP address you use and the site which linked you to the website. This information is used to assist in providing you with an effective website. uses non-personally identifiable information for internal purposes and to help us interact with visitors to the website. We may also share non-personally identifiable information in the aggregate form with third parties to illustrate trends and patterns. You cannot be personally identified from this information.


A cookie is a piece of data temporarily stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The cookie helps the user to save time. For instance, by setting a cookie on our site, you do not have to log in using your account number and PIN more than once during each visit, thereby saving time while on our site.

Community Functions

The website and services may make available to its users chat rooms, forums, message boards, and/or other community functions. Remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information.

The website and services may also permit you to create a personalized online Travel Journal. Depending on the level of privacy you select, any information you post may become public information and you should exercise caution when deciding to disclose your personal, financial or other information. You should also exercise care in deciding who to provide a password to access your Travel Journal.

You should use such community functions at your own risk.

External Links

The Website may contain links to websites. Other sites may also reference, advertise, or link to websites does not endorse or sponsor other websites, is not responsible for the privacy practices or the content of sites, expressly disclaims any statements or assertions made on such websites, and denies all liability associated with your use of, and the content on, such other websites and advertisements. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through other websites. We encourage you to be aware of when you leave this website and to read the privacy policies of each and every website that you visit.

Revisions to Privacy Policy

We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Privacy Policy, in whole or in part, at any time. When we amend this Privacy Policy, we will revise the “last updated” date located at the top of this Privacy Policy. For changes to this Privacy Policy that we consider to be material, we will place a notice on the Website by revising the link to read substantially as “Updated Privacy Policy” for a reasonable amount of time. If you provide information to us or access or use the Website or the Service in any way after this Privacy Policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes. The most current version of this Privacy Policy will be available on the website and will supersede all previous versions of this Privacy Policy.

For any questions, suggestions, or concerns related to this Privacy Policy, please email a customer service representative at This Privacy Policy, including all revisions and amendments thereto, is governed by the laws of the United States, the State of New York, without regard to its choice of principles which would require application of the laws of another jurisdiction.