What is Privacy?
Neither the Website nor the Services is aimed at nor intended for children under the age of 13. If you are under the age of 13, please do not use this Website or the Service, and if you are over the age of 13 but under the age of 18, you may use this Website or the Service only with the involvement and permission of a parent or legal guardian. By using the Website or the Service, you represent that you are at least 18 years of age, or that you have the approval of a parent or guardian to do so. No PII is purposefully or knowingly collected from children under the age of 13. If SIMtraveler.com discovers that a person under the age of 13 has provided SIMtraveler.com with any PII, SIMtraveler.com will use commercially reasonable efforts to delete such person’s PII from its system. Every user hereby agrees that all information you provide, including but not limited to age, shall be truthful and correct.
In the course of providing the Service to you, we may collect and maintain certain information about the telecommunications and Voice over Internet Protocol services you buy from us and how you use them. This information is categorized by the federal government as Customer Proprietary Network Information (“CPNI”). CPNI includes the types of services you currently purchase, calling records, and related usage and billing information. Your telephone number, name, and address are not CPNI. We value our relationships with our customers and are committed to respecting and protecting your CPNI. Accordingly, we do not sell, trade, or share your CPNI outside of SIMtraveler.com’s family of companies except to companies authorized to offer our products or services or to perform functions on our behalf, unless authorized by you or required by law. Generally, we can use your CPNI to offer additional communications services to you, and for billing and collections purposes. We can also disclose your CPNI for legal or regulatory reasons, including in response to subpoenas and court orders. We can also use CPNI to investigate crime or fraud, and to prevent or remedy violations of our Terms of Service, unlawful use of our network or services, or violations of the rights of our other customers. Your use of our Website or the Service indicates that we have your approval to provide your CPNI to our affiliated companies unless you tell us not to do so within thirty (30) days of your initial use of the Website or the Service. Such approval can be revoked at any time, and revoking your approval will not affect our provision of Services to you in any way. To provide notice that you decline to have your CPNI shared with affiliated companies, call [1-800-590-2426]. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately.
Third parties providing services on our behalf: We may engage third parties to perform services in connection with the operation of our business. Examples of these services include: (a) payment processing and authorization, (b) fraud protection and credit risk reduction, (c) customer service, and (d) any other services designed to assist us in maximizing our business potential. These third parties may have access to the information we received from you, including PII and CPNI, to the extent it is needed to perform their duties and functions on behalf of SIMtraveler.com.
We may release information about you, including PII and CPNI, when legally required to do so, at the request of governmental authorities conducting an investigation, or to verify or enforce compliance with the policies governing our Website or Service and applicable laws. We may also disclose such information if we believe disclosure is necessary to protect the rights, property or safety of SIMtraveler.com, or any of our respective affiliates, business partners, customers or others. Corporate change: In addition, we reserve the right to disclose, share and/or otherwise transfer user information, including without limitation PII and CPNI, in connection with a corporate merger, acquisition, consolidation, the sale of a portion of our business or the sale of substantially all of SIMtraveler.com’s assets, or other fundamental corporate change, whatever form it may take. You will be notified via e-mail or notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. For clarification and the removal of doubt, SIMtraveler.com specifically reserves the right to transfer or share a copy of PII and CPNI to the buyer of that portion of its business to which that information pertains.
How Can I Access, Correct and Update Personal Information?
You can access, correct and update certain personal information that you have provided to us by emailing a customer service representative at support@SIMtraveler.com. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately.
In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases because of backups, legal compliance, and other reasons.
Use and Disclosure
SIMtraveler.com will use your personally identifiable information for customer service, to provide you with information that you may request, and to customize your experience on the website or with the services. Your personally identifiable information is used by SIMtraveler.com to respond to your requests, process your transactions, tailor offerings to you, and for general internal business purposes.
SIMtraveler.com will use your financial information to bill you for products or otherwise process your transactions. By making a purchase on the website or using the services, you consent to SIMtraveler.com providing your financial information to its service providers and to such third parties as it determines is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to
Process the transaction.
SIMtraveler.com may use your travel location information to create an online Travel Journal, which you can personalize and share with friends and family. SIMtraveler.com may include your geographic location (city and country), the daily weather, local time, relevant stock images, whether your SIMtraveler mobile phone is on or off, and ways to contact you. You can add your own photographs, text and voice recordings. You select whether you want to keep your Travel Journal private, share it with designated friends and family members, or open it to the public. Your Travel Journal may contain third-party advertising, which may be based on your location information. Although SIMtraveler.com may permit you to link your Travel Journal to other social networking sites, SIMtraveler.com is not responsible for the privacy practices on any other site. SIMtraveler.com may share your location information individually with your consent and in the aggregate. SIMtraveler.com will maintain your Travel Journal for at least two (2) years.
Unless you tell SIMtraveler.com not to, SIMtraveler.com may use your personally identifiable information to contact you with information it thinks you would be interested in. If you do not want to receive this information, indicate that SIMtraveler.com may not do so at the point where you give SIMtraveler.com your personally identifiable information. If you change your mind later, email SIMtraveler.com at support@SIMtraveler.com. Email messages will also provide you with an opportunity to opt-out of receiving this information. Please note that changes to your preferences may not be effective immediately.
If SIMtraveler.com is sold to, or merges with, another company, or declares bankruptcy, some or all of the information collected from you may be transferred to a third party as a result of the transfer of assets. SIMtraveler.com may also disclose your information when SIMtraveler.com determines it is necessary to comply with applicable laws or protect the interests or safety of SIMtraveler.com or other website or service users.
SIMtraveler.com is committed to allowing our customers to conduct their activities through any of the services we provide without being required to identify themselves. In some circumstances, such as providing us with credit card details, we obviously cannot deal with you anonymously. However, unless there are good practical or legal reasons that require you to be identified, we will give you the option of operating anonymously or pseudo-anonymously.
SIMtraveler.com may automatically collect non-personal information about you. This includes the type of Internet Browser and IP address you use and the site which linked you to the SIMtraveler.com website. This information is used to assist SIMtraveler.com in providing you with an effective website.
SIMtraveler.com uses non-personally identifiable information for internal purposes and to help us interact with visitors to the website. We may also share non-personally identifiable information in the aggregate form with third parties to illustrate trends and patterns. You cannot be personally identified from this information.
A cookie is a piece of data temporarily stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The cookie helps the user to save time. For instance, by setting a cookie on our site, you do not have to log in using your account number and PIN more than once during each visit, thereby saving time while on our site.
The website and services may make available to its users chat rooms, forums, message boards, and/or other community functions. Remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information.
The website and services may also permit you to create a personalized online Travel Journal. Depending on the level of privacy you select, any information you post may become public information and you should exercise caution when deciding to disclose your personal, financial or other information. You should also exercise care in deciding who to provide a password to access your Travel Journal.
You should use such community functions at your own risk.