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Help Desk

User Manuals

US SIM Manual
International SIM Manual
UK SIM Manual

Technical support please contact us at shout@ekit.com

Questions regarding your online SIM or Mobile orders: orders@simtraveler.com

To speak to 24 hour Customer service, dial the access number for the country you are calling from. See a complete list of access numbers.

Phone Card Customers Mobile Customers
United States 1-888-310-4168 United States 1-888-513-8804
Australia 1-800-094-747 Australia 1-800-795-252
Belgium 0800-49943* Belgium 0800-49943*
Canada 1866-626-9724* Canada 1888-513-8804
Denmark 8088-1909* Denmark 8088-1909*
Finland 0800-112-010* Finland 0800-112-010*
France 0805-113-721* France 0805-113-721*
Germany 0-800-182-7642 Germany 0800-000-6484
Greece 00800-127-115* Greece 00800-127-115
Ireland 1800-992-363* Ireland 1800-932-275
Italy 800-985-675* Italy 800-987-324
Netherlands 0800-443-045* Netherlands 08000-023-3597
New Zealand 0800-443-045* New Zealand 0800-447-870
Spain 800-099-665* Spain 800-098-936
Sweden 0200-888-074* Sweden 0200-884-569
Switzerland 0800-562-733* Switzerland 0800-562-733*
United Kingdom 0800-028-2402 United Kingdom 0800-376-2370

If any provision of the Terms of Use is held to be invalid or unenforceable by a court of competent jurisdiction, then such provision shall be enforced to the maximum extent possible so as to effect the intent of the Terms of Use, and the remainder of the Terms of Use shall continue in full force and effect. The failure by either you or SIMtraveler.com to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. A waiver is only effective in the specific instance and for the specific purpose for which it was given. You agree that any cause of action arising out of or related to the Site, the Services or the Terms of Use must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. You cannot assign your rights under the Terms of Use without SIMtraveler.com’s prior written approval. Except as expressly stated otherwise, the rights and remedies under these Terms of Use do not exclude any other right or remedy provided by law or in equity. The Terms of Use and all registration forms comprise the entire agreement between you and SIMtraveler.com and supersedes all prior agreements between the parties, regarding the subject matter contained herein. The Terms of Use have been executed in the English language, which language will be controlling. No translation, if any, of the Terms of Use into any other language will have any effect on the interpretation of the Terms of Use or in determining the intent of the parties. All provisions in the Terms of Use regarding representations and warranties, indemnification, disclaimers, and limitation of liability shall survive the termination of the Terms of Use.